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Every online retailer has their own claims routine, please contact the support team at the online retailer where you placed your order for further assistance. When the courier is on their way to the locker you will be able to track the delivery in real time.
It is not possible to pick up your package at our terminals, due to security and safety risks. Airmee cannot change your delivery address, due to security reasons. When you have collected your package you will be able to book a return pick up in the Airmee app or via the link sent to you by sms if the webshop offers returns through Airmee. You can track your delivery in the Airmee app or via the link sent to you by sms.
You can book a new pick up in the Airmee app or via the link sent to you by sms. You find your estimated delivery date in the Airmee app or via the link sent to you by sms. Make sure you have allowed access to Bluetooth and Location Services in the iBoxen app. No tracking code. Or download our app to track your delivery. The package will then be collected at your home address. When the courier is on their way you will be able to follow the delivery in real time and see an exact delivery time in the Airmee app or via the tracking link.
Our courier will bring the return label and put it on your package when they pick it up from your home address. Information about your delivery can be found in the Airmee app or via the link sent to you by sms. Real-time tracking in your mobile via text message. Locker delivery. Conveniently located outdoors, with 24/7 accessibility.
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Your package will stay in the locker for 72h before it's returned to the e-commerce merchant. You don't need one! If the leave outside door option is not available, you will receive a notification or text that we could not deliver and a new attempt will be scheduled. You have to identify yourself via BankID to pick up the package, the locker communicates with your phone via Bluetooth and Location Services is needed to ensure that you are located at the correct locker.
You can book your return in the Airmee app or in the tracking link sent to you by both text message and email. If you do not see your delivery it means that we have not yet received your packages from the online retailer.
Airmee: Airmee Support
Home delivery. The package will be delivered to your home. We will notify you as soon as your delivery is booked. Airmee cannot change your phone number, due to security reasons. You can choose to have the package left outside your door as long as the delivery does not require a signature or ID check. If you still can't open the locker, contact Airmee support. You can see the address of the locker in the Airmee app or via the link sent to you by sms.
Label-less returns. If the courier encounters any issue during delivery they will call you from a or hidden number. We will deliver the package as soon as possible and will keep you informed via the Airmee app or via the link sent to you by sms. If we can't deliver to you, a new delivery attempt will be planned the next possible day. From small to bulky packages. A delay can happen due to several reasons.
Same day, 7 days a week. Make sure that you allow access to Bluetooth. - All your deliveries in one place - live tracked, arrival times that work for you and always updated with the latest status. To pick up the package from the locker you need to download the iBoxen app and identify yourself with Bank-ID. You will receive a notification as soon as we have received your package for delivery. Reach out to the support team at the online retailer where you placed your order to change the address.
If the webshop offers returns with Airmee you can book a return pick up in the Airmee app or via the link sent to you by sms. Only once the courier is on their way, you will be able to follow the delivery in real time and see an exact delivery time in the Airmee app or via the tracking link. An extension to the home. Reach out to the support team at the online retailer where you placed your order to change the phone number.
The locker will open when you are standing next to it. Please contact Airmee support through the chat in the Airmee app or via the link sent to you by sms. If your delivery is delayed you will receive an notification via the Airmee app or via the link sent to you by sms with a new delivery date within days. If more than two days have passed since the last update please contact Airmee support. For all consumer preferences, 7 days a week, evening, daytime and express delivery.
If you are not able to book a return yourself get in touch with the online retailer where you placed your order. - Efficient deliveries - Register your drop-off instructions for all.